Attendee Cancellation And Substitution Policy
1. Requests for cancellations or substitutions must be emailed to the AOA Operations Manager, at Admin@csuaoa.org.  All requests for cancellations or substitutions must be received by 5:00 p.m. on Friday, December 12, 2025. 
2. If you do not cancel and do not attend the event, you are still responsible for payment.
3. Cancellation requests made before December 12, 2025 will be charged a refund processing fee of $50.00. 
4. Cancellation requests received after December 12, 2025 are not eligible for refunds. 
5. Substitution requests made before December 12, 2025 will not be charged a substitution processing fee. 
6. Substitution requests made after December 12, 2025 will be charged a substitution processing fee of $50.00.

Cancellation/Substitution Requests Can be Sent to:
AOA Operations Manager
Auxiliary Organizations Association
P.O. Box 249
Arroyo Grande, CA 93421
Phone:  530.345.2009
Email:  Admin@csuaoa.org