Additional Business Partner Attendee Payment Policy
Your registration entitles you to attend the 2025 AOA Annual Conference for which you have registered.  Any and all other costs associated with your attendance shall be borne solely by you, and AOA shall have no liability for such costs.  The payment of the applicable registration fee for the 2025 AOA Annual Conference is due upon completion or your registration.  Payment to be by credit card.  If such payment is insufficient or declined for any reason, the Auxiliary Organizations Association may refuse to allow you to attend the AOA Annual Conference, and shall have no liability in that regard.  Access links for any portion of the conference will be sent to those registrations that show no outstanding balances owing prior to the start of the event.  Registrations that show a balance owing will not be granted access to the event, and AOA will retain any payments made by you.

Code of Conduct Policy - You acknowledge and agree that AOA reserves the right to remove you from the conference, if in its sole discretion, determines that your participation or behavior create a disruption or hinder the event or enjoyment of the conference by other attendees. 

Business Partner Sponsorship Payment Policy 
1. Business Partner Sponsorship benefits begin once AOA has received payment for your sponsorship.
2. Payment for a Business Partner Sponsorship must be received by AOA within 30 days of sponsorship registration.
3. Sponsorships may be paid by credit card, check or wire transfer.
4. When paying by check, please make the check payable to Auxiliary Organizations Association.   
5. If you have questions regarding payment, contact Richard Jackson, AOA Business Manager at rtjackson@csuchico.edu or call at 530-345-2009.

Additional Business Partner Attendee Cancellation And Substitution Policy
1. Requests for cancellations or substitutions must be emailed to Richard Jackson, AOA Business Manager, at rtjackson@csuchico.edu.  All requests for cancellations or substitutions must be received by 5:00 p.m., on Friday, December 6, 2024.
2. If you do not cancel and do not attend the event, you are still responsible for payment.
3. Cancellation requests made before December 6, 2024 will be charged a refund processing fee of $50.00. 
4. Cancellation requests received after December 6, 2024 are not eligible for refunds. 
5. Substitution requests made before December 6, 2024 will not be charged a substitution processing fee. 
6. Substitution requests made after December 6, 2024 will be charged a substitution processing fee of $50.00.

Business Partner Sponsorship Cancellation Policy
1. All Business Partner requests for cancellation of their AOA conference sponsorship must be emailed to Richard Jackson, AOA Business Manager, at rtjackson@csuchico.edu. All requests for cancellations must be received by November 30, 2024. 
2. A processing fee equal to 15% of the conference sponsorship amount will be applied to each refund request made by November 30, 2024.
3. Cancellation requests received by September 30, 2024 will receive a full (100%) refund less a 15% processing fee. 
4. Cancellation requests received between October 1, 2024 and October 31, 2024 will receive a partial (75%) refund less a 15% processing fee. 
5. Cancellation requests received between November 1, 2024 and November 30, 2024 will receive a partial (50%) refund less a 15% processing fee. 
6. Cancellation requests received after November 30, 2024 are not eligible for refunds. 
7. All attendee registrations associated with sponsorship are invalid at time of sponsorship cancellation. 

Sponsorship Checks/Cancellation/Substitution Requests Can be Sent to:
Richard Jackson, AOA Business Manager/CFO
Auxiliary Organizations Association
P.O. Box 2177
Chico, CA 95927-2177
Phone:  530.345.2009
Email:   rtjackson@csuchico.edu

Business Partner Conference Presenter Policy
1. Presenters that are identified as a current or potential AOA business partner will be required to commit and pay for a conference business partner sponsorship. 
2. AOA does not cover travel, lodging, meals or any other expenses associated with presenting at a concurrent session.

Permission To Use Audio/Visual Images
By participating in the 2025 AOA Annual Conference, you acknowledge and agree to grant the Auxiliary Organizations Association the right to record, film, live stream, photograph, or capture your likeness in any media now available or hereafter developed and to distribute, broadcast, use or otherwise globally to disseminate, in perpetuity such media without any further approval from you or any payment to you.